Payments and Accounts
Common Questions
Forbidden countries to send funds to
It is forbidden to send money through Simetria to countries from the following list:
AFGHANISTAN
ALBANIA
BAHAMAS
BARBADOS
BOTSWANA
CAMBODIA
CUBA
GHANA
IRAN
IRAQ
JAMAICA
MONGOLIA
MYANMAR / BIRMA
NICARAGUA
NORTH KOREA (REPUBLIC OF)
PAKISTAN
PANAMA
SYRIA
TRINIDAD AND TOBAGO
UGANDA
VANUATU
YEMEN
ZIMBABWE
What account type can I have
Simetria provides private (multi-currency) and business (multi-currency) accounts.
What are the reasons of refunding or rejecting a payment order:
Beneficiary party has a match in sanctions/PEP lists
Amount is over outgoing daily/monthly limits
Due to compliance reasons, we do not authorize payment to go through.
Can I have 2 or more accounts
Yes, it is allowed to have 2 and more accounts. You can add new account via web or mobile app in just one click. Scroll to the bottom of the page and click on “Open new account”.
How can I close my Simetria account?
Closing of an account can be performed via messages in your web or mobile portal by contacting your manager.
Note: In case there is any debt, the account cannot be closed until debt is paid.
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